Choccy Box is committed to providing our customers with the very best customer service. Choccy Box complies fully with the Consumer Contracts Regulations 2013 legislation.
Returns and Refunds
Choccy Box is happy to accept and refund unopened items, for any reason, within 14 days of delivery.
If you change your mind about a product, we can accept a return and we will be happy to refund the basic cost of delivery of getting those goods to you in the first place. You must cover the cost for returning unwanted goods; we won’t refund the amount you pay to get the goods back to us.
In the event that your order arrives in a damaged or faulty condition, Choccy Box is happy to offer a free replacement upon the production of photographic evidence. This evidence is required simply so that we may process a claim with our courier and recover the cost of the damaged goods. Choccy Box is happy to offer a refund for damaged goods should you wish to return them to us instead.