Choccy Box is committed to providing our customers with the very best customer service. Choccy Box complies fully with the Consumer Contracts Regulations 2013 legislation.
If your order is placed before 4pm, we will do our best to ship it the very same day. Aside from this, your order will usually be dispatched the next working day after it is placed, however it may take us up to 3 working days to dispatch your order during busier periods or after the weekend. If you need your order urgently for an event or occasion, please call us as soon as the order is placed (01793 288498).
Choccy Box offers standard delivery via Hermes or Royal Mail (2-3 working day delivery service) and an extended express delivery via DPD (a next working day delivery service). International orders will be sent via DPD or Parcel Force.
Our free delivery offer is available to anywhere within the UK. We do not offer free shipping outside of the United Kingdom.
Orders dispatched through DPD Express should be delivered within 1 working day of dispatch. DPD do not deliver on Saturdays as standard on their Express (Next Working Day) delivery service. If you require a Saturday delivery, you would need to contact us on 01793 288498 to get a quote (usually between £3 – £6).
If your order does not arrive within these time frames, please let us know at firstname.lastname@example.org.
A signature will be required on delivery of your goods. If there is no-one available to sign for your goods, a card will usually be left advising you of what action to take. Alternatively, you can use your courier’s tracking link provided in your dispatch e-mail. This usually involves either arranging a re-delivery on the next available date, or collecting the item from your courier’s local depot. In the exception where a card cannot be left e.g. blocks of flats, then we can trace the parcel and determine where it has been left. If an order is returned as a result of a customer not collecting it from their local sorting office, then that customer will be charged the normal shipping fee for us to re-dispatch the order.
Heat damage to orders
While exposure to high temperatures affects all food products to some degree, most candy is relatively stable. Still, some types of candy can melt, including chocolate, caramels, marshmallows, and gelatin-based gummies. We can’t guarantee heat-sensitive candies will arrive in perfect shape—we wish we could control the weather!—but this is not often a problem in England! The vast majority of orders are unaffected by heat but it may be recommended to avoid placing orders during the hotter times of the year. Although we can guarantee that the products will not leave our warehouse melted, we cannot guarantee that a hot delivery van, sorting office or a hot bask on your doorstep will not result in a melted order.
To contact us regarding a product refund or replacement, please send an email to email@example.com.